Virtual Agents: The simplest, lowest risk way to automate repetitive manual work
Robust AI workers that handle manual work for insurers and online marketplaces, directly in their tools.
workflows end-to-end
contractually guaranteed
Automation that works the way you do
Virtual Agents log in to your tools and follow your exact existing processes.
No tech integrations, no process change.
Works directly in your tools
Virtual Agents log in with standard credentials and navigate your systems just like a human, delivering fast results with no integrations or tech changes needed.
Learns your specific workflows
Virtual Agents follow your exact processes, getting automation up and running fast without any workflow changes or disruptions.
Handles complex reasoning and logic
Virtual Agents can handle complex reasoning tasks with multiple steps and complex logic branches, including synthesising many pieces of data and making decisions against a policy or guidance.
Escalates to human experts when needed
When a task requires human judgment, Virtual Agents escalate to experts, for contractually-guaranteed human-level accuracy across the workload.
Measurable impact in 4 weeks — with zero upfront cost
Our customers see significant cost reduction from day one, high automation rates, and a measurable increase in CSAT from clearing backlogs and processing tasks faster, 24/7.
With no implementation or setup fees, you only start paying once results are delivered.
80-100%
On complex, multi-step processes
50%
On day one
19%
Directly linked to processing tasks faster
Automation built for commercial insurers and online marketplaces
- Submissions intake and data ingestion
- Post-bind processing
- Triage and indexing of documents and requests
- Client onboarding and application ingestion
- Premium, tax and collections processes
- Carrier reporting
- Renewals and mid-term adjustments
- Compliance and bordereaux reporting
- Policy administration
- Content moderation
- Sellers & businesses verification
- Fraud detection
Trusted by top-performing operations teams worldwide
Maximum impact, zero implementation risk
Zero upfront costs, only pay when it works
Automation without the gamble: pay only once results are delivered with outcome-based pricing that scales with you.
Measurable impact from day one
See measurable results from day one with industry-leading automation results, backed by contractual SLAs.
Enterprise-grade reliability
Deploy with confidence knowing your automation meets the highest security and accuracy standards
“What we’re able to do with Unitary isn’t just automating workflows, it’s laying the foundation for the next version of Attune.”
Unitary’s AI moderation has transformed our workflows by automating the detection of inappropriate content, improving efficiency and platform safety. This has reduced reliance on human moderators for routine tasks, allowing them to focus on more complex challenges.
“With Unitary, we’re building the foundations we need to set the company up for growth.”
“Unitary has allowed us to simplify our process and automate all the small tasks and checks that moderators were doing before, so we can focus on the parts of the process where human judgment and connection matter most.”
The most robust automation solution
Can only automate simple “if this, then that” tasks
Lengthy setup and brittle to workflow or tool changes
AI-powered, so can handle complex tasks involving human reasoning and nuanced logic
AI with built-in guardrails, designed to operate reliably at scale with complete predictability, backed by SLAs
Improvises each time, with errors compounding, making them unsuitable for robust automation at scale
AI with built-in guardrails, designed to operate reliably at scale with complete predictability, backed by SLAs
Onus is on customer to codify workflows
Optimised for process steps but only basic technology for automating human reasoning tasks, with no infrastructure to guarantee human-level accuracy
Automatically codifies even the most complex workflows from any input
Designed for maximizing automation of complex reasoning tasks:
- AI that knows when it’s human-level accurate, and escalates when it doesn’t.
- Human-level accuracy, contractually guaranteed, with full visibility
- Automation rate continually increases as Virtual Agents learn from human decisions
Narrow focus, only works for certain tasks
Requires you to change your processes or tools
Can’t handle 100% of the job, leaves you to manage human escalation
Can be deployed across your entire business
Follows your exact processes in your tools
Combines AI with humans-in-the-loop to complete the full workload
Large effort and risk before value
Requires major tech transformations before you see results
Spend nothing before proving value, prove value in 4 weeks
Zero tech overhaul required; automates processes as they are
Start automating fast and grow
with confidence
productivity, and power safe, sustainable growth.