Virtual Agents for marketplace, customer and safety operations
Replace your manual effort with a blended team of AI agents and expert humans that work directly in your tools with no engineering integration.
Get the cost benefits of automation from day one
Continuous improvement means more tasks are automated daily, and response times come down
Maintain human-level accuracy throughout
You can think of us like a totally new kind of BPO
Slow, expensive to run 24/7 and vulnerable to traffic spikes
Continually gets faster as more tasks are automated, delivering responses in seconds round the clock
Expensive and scales linearly; constant forecasting challenges
Significantly cheaper on day one, then more so as volumes grow. Pay per task, so no wasted capacity
Not properly incentivised; feedback cycles are slow and error-prone
Commits to and delivers an accuracy SLA. Independent QA and transparent reporting. Expert human agents optimised by engineers. The consistency of software.
Messy and time-consuming change management
Same day policy changes. Proactively suggests policy adjustments and flags new trends.
Repeated exposure to harm and monotony
Vast majority is automated; expert agents have varied and challenging role working to train AI
Get the cost savings and accuracy on day one. Automate the majority of tasks after the first month.
Unitary robots operate in your tools with zero engineering effort from you. Unitary humans make the decisions: we match your current accuracy, then beat it.
By the second month, AI agents take on more and more tasks. Average exposure time continuously comes down, and decisions get faster. Humans train agents, supervise, and step in where needed.
By month three, most tasks are automated, with automation levels continuously improving. Humans conduct continuous QA to ensure you always have domain expert accuracy
How it works
We've created and honed a learning machine, designed to increase the portion of tasks safely automated incredibly fast.
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LLMs optimised with high quality data
LLMs/VLMs improved with RAG using text and image embeddings
For constant adaptation and fast automation
Seamlessly switch to best-in-class third parties
Highly efficient filter and detection models for any content
AI agent models that can do multi-step tasks in your tools
Unitary’s sophisticated specialist AI combines advanced techniques for optimal performance and adaptability.
We automate via a combination of models, allowing us to minimise cost and exposure time whilst maintaining human-level accuracy.
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Substack
Choosing Unitary was a game-changer for Substack. Their Virtual Moderator tech gives our team superpowers. We’re able to uphold the standards and integrity of our platform with more speed and confidence.