We build and run Virtual Agents

RPA follows fixed, rule-based scripts, so it breaks the moment a screen changes, a document looks slightly different, or a case falls outside the exact pattern it was built for. A Virtual Agent pairs that same deterministic automation for the repeatable parts of a process with AI reasoning for judgment calls, and routes anything genuinely ambiguous to a person instead of failing silently or guessing. The result keeps working as your process evolves, rather than needing to be re-scripted every time it does.

Yes. Unitary starts by mapping how the work actually happens across the tools you already use — including older policy admin or agency management systems, email, and PDFs — rather than asking you to migrate to a new platform first. The Virtual Agent operates inside those existing systems the way your team already does, so there's no rip-and-replace and no new integration layer for your team to maintain.

Unitary is ISO 27001 and SOC 2 Type II certified and built to comply with GDPR, so every Virtual Agent runs under the same controls a regulated carrier, MGA, or broker already expects from a vendor. Because Unitary manages the infrastructure end to end, your team isn't responsible for patching, monitoring, or securing a new platform — that stays with Unitary, under those certifications.

A generic AI agent typically assists one person with one task in a single session — it doesn't own an end-to-end process and doesn't ship with guardrails built for production operations. A Virtual Agent is purpose-built for one specific workflow in your operation, runs continuously without someone driving it, and only goes live once your team has reviewed and approved the workflow itself, with exceptions routed to a person automatically rather than left for the model to improvise.

No. Unitary builds each Virtual Agent, hosts it, and keeps it running — including monitoring performance, fixing issues, and adapting it as your process changes. Most automation tools hand you something to integrate and maintain yourself; Unitary's model is a fully managed service, so that ongoing work stays with Unitary instead of becoming a new system your team has to look after.

Most Virtual Agents reach production in weeks rather than months, because there's no lengthy process-mapping project or complex integration effort before you see anything working. Unitary's team maps how the work actually gets done today, you review and approve that workflow, and the Agent Factory generates the Virtual Agent from the approved design — so what you're waiting on is one focused build, not an open-ended platform rollout.